Frequently Asked Questions

IPTV (Internet Protocol Television) delivers live channels and on-demand content over your internet connection instead of a satellite dish or cable line. With Five Points, you get the same live-TV experience — news, sports, movies, series — streamed through an app on a device you already own, with no dish to install and no technician visit required.

Five Points provides access to an IPTV streaming service. As with any streaming service, availability and legality of specific channels can vary by region, so we recommend checking your local regulations. We provide the technology and support; how you use it is your responsibility.

No, a VPN is not required. Our servers are built for reliable direct streaming. Some subscribers choose to run a VPN for general online privacy, which is completely fine and won't affect your Five Points service either way.

Five Points includes over 28,000 live channels covering sports, news, entertainment, and international programming, plus a library of more than 140,000 movies and TV series that's updated regularly.

Yes — message our support team on WhatsApp to ask about a trial. It's the fastest way to confirm channel selection and streaming quality work well on your setup before you subscribe.

We offer four plan lengths: 1 month, 3 months, 6 months, and 12 months. Every plan includes the exact same channels, on-demand library, and support access — the only difference is how long the subscription runs and how much you save per month by committing longer.

Yes. There is no stripped-down starter tier and no higher-priced tier that unlocks extra channels. Every Five Points plan gives you the full 28,000+ channel line-up, the complete VOD library, VIP channels, and 24/7 support.

Subscriptions are handled directly through WhatsApp — message our team, confirm your plan, and we'll walk you through payment and activation.

Yes, you can upgrade to a longer plan or renew at any time by messaging us on WhatsApp. We'll apply your new subscription length without any complicated migration steps.

No long-term contract. You choose the plan length that works for you — 1, 3, 6, or 12 months — and there's no auto-renewal trap or hidden commitment beyond that period.

Each subscription is designed for use on one device at a time by default. If you need multiple simultaneous connections for your household, message our support team and we'll advise on the best option.

Five Points works on Smart TVs, laptops and PCs, Android phones and tablets, iOS devices, Amazon Firestick and Fire TV, Android TV boxes, and Windows computers. If a device can run a third-party player app, it can run Five Points.

Yes. Samsung and LG Smart TVs can run a compatible IPTV player app directly. Our blog has a full step-by-step guide for installing IBO Player on Samsung Smart TVs, and our support team can help with LG and other brands too.

Yes, Firestick is one of the most popular ways to run Five Points. You'll install a lightweight player app from the Amazon App Store and log in with the details we provide after subscribing.

You can install the player app on multiple devices and switch between them, though streaming is intended for one active device at a time per subscription. Ask our support team if you need guidance for a multi-device household.

No. You just need a stable internet connection, a supported device you already own, and a compatible player app, which we'll help you install and configure after you subscribe.

After subscribing, our team sends you the login details and the recommended player app for your device. Install the app, enter your credentials, and you're ready to stream. Our blog covers detailed setup guides for popular devices.

Not at all. We guide you step by step, and most subscribers are up and running within a few minutes. If you get stuck at any point, our support team is available on WhatsApp to walk you through it live.

Once you've chosen a plan and completed payment through WhatsApp, we'll send your login credentials and a link to the recommended app — that's all you need to start watching.

Five Points supports SD, HD, Full HD, and 4K streaming using HEVC technology for efficient, high-quality playback, depending on the channel and your internet connection.

Buffering is usually related to your internet connection rather than our servers. A wired connection is generally more stable than Wi-Fi, and we recommend at least 15-25 Mbps for smooth HD to 4K streaming. Our Antifreezing Technology is built to minimize interruptions even on variable connections.

We recommend a stable connection of at least 25 Mbps for consistent 4K playback. Lower speeds will still work well for HD and Full HD content.

Our line-up spans sports, news, entertainment, movies, kids' programming, and international channels covering the US, UK, Canada and more, alongside VIP channels for premium content.

Yes, Five Points combines major US and international channels so you can follow local news alongside global entertainment and sport from one subscription.

We make ongoing updates to keep the channel line-up and on-demand library current, adding new channels and content at no extra cost to existing subscribers.

Yes — our Channels page lists the full channel line-up so you can check availability before you subscribe.

Yes. Live sports is one of our most popular categories, with coverage including the NHL, Bundesliga, UEFA Champions League, and a wide range of other leagues and competitions.

PPV events are included as part of your subscription's VIP Channels access, with no separate add-on purchase required.

Yes, sports channels stream in up to 4K quality where the broadcast supports it, giving you a sharp, responsive picture for live matches.

Five Points includes more than 140,000 movies and TV series on demand, spanning new releases and long-running series across every major genre.

Yes, the VOD library is refreshed on an ongoing basis with new movies and the latest episodes of popular series, at no extra cost.

Most player apps support resume playback, so you can pick up a series from where you stopped, as long as you're using the same device and app session.

Try restarting the player app first, then check your internet connection. If the issue continues, message our support team on WhatsApp with the channel name and device you're using, and we'll investigate right away.

Switch to a wired connection if possible, close other apps using bandwidth, and confirm your internet speed meets our recommended minimum. If freezing continues, our support team can check your connection to the servers directly.

Double check you're entering your login details exactly as provided, with no extra spaces. If you've recently changed devices or reinstalled the app, message us and we'll help reset or confirm your credentials.

Our support team is available 24/7 over WhatsApp. Just message the number on our Contact page and a real person will help — no ticket queues or long wait times.

Refund terms are outlined on our dedicated Refund Policy page. In short, we encourage trying the service first since subscriptions are generally non-refundable once activated — full details are on that page.

Yes, just message our support team from your new number or let us know your updated contact details and we'll update your account.

You'll lose access to streaming once your subscription period ends. You can renew any time before or after expiry by messaging us on WhatsApp — renewing keeps the same login details active.